Your health is personal, and we want to keep it that way. We thank you for allowing us to participate in your healthcare journey, but we understand the importance of privacy and necessity of trust. We’re committed to earning your trust by exercising complete transparency into if, how, and when we collect or use information about your health.
Our mission is to serve as a helping hand in optimizing your health. We’re continuing to build devices and software that allow you to take care of yourself and the world around you. We’re also committed to helping the medical community devise the best solutions for patients around the globe. In doing so, we will continue to abide by our core privacy and security principles that guide our mission today.
In a data-driven world, we make sure to keep full transparency in our processes, for example:
We will always be transparent about the data we collect and why.
We will never share your personal information with anyone to whom you have not granted permission.
We will encourage you to review, move, or delete your data as needed.
We also recognize, as we hope you do too, that the evolving medical field can only progress with real-world evidence. We deliver information on real-world medication interactions to advance drug therapy schedules and treatment plans in order to provide you better care.
We’ve written this short guide to explain as clearly and simply as we can how our hardware and software works to respect your privacy at all times. Here are a few of our core safety and privacy commitments:
• When our PatchCaps or connected hardware devices are on, we do not collect, monitor, or track anything other than the timestamp when a user removes their cap.
• When our PatchCaps or connected hardware devices are lit up, we use safe LED lights so as not to harm the medication in the bottle and use sensors that have no interaction with the medication.
• When information is transmitted between the PatchCap or hardware devices and a user’s mobile app, all the information is encrypted and safely stored within the user’s app.
• We will never collect and use your personal information for direct retargeting from advertisers or anyone not directly granted permission to participate in your care.
We want you, your family, and those who are assisting you in your health to feel comfortable using our devices and services. We also recognize that we’re a guest in your home and your life, and we respect and appreciate that invitation. Technology in home health is dynamic and evolving, so we’ll approach our work with humility, open-mindedness, and an eagerness to learn and adapt.